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Cresta

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Product Description
Cresta AI is a generative AI platform that provides intelligent contact center solutions. It offers self-service, live coaching, and post-call insights to help contact center teams make every customer conversation count.
Key Features
Generative AI-driven intelligence for contact centers
Self-service
Live coaching
Post-call insights
Real-time guidance for customer advocates
Outcome-oriented coaching
Automated common interactions
Agent efficiency improvement
Team performance visibility
Business trend analysis
Benchmarking top performers
AI-enabled coaching, quality assurance, and performance management
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