Product Description
PolyAI is a platform that offers customer-led voice assistants, allowing businesses to consistently deliver their best brand experience, achieve accurate resolutions, and uncover data-driven business opportunities.
Key Features
Customer-led conversations: The voice assistants empower customers to speak naturally, interrupt, ask questions, and dive in and out of different topics, simulating a real person interaction.
Accurate resolution: PolyAI voice assistants can fully resolve over 50% of all customer calls, rapidly improving resolution rates, accurately mapping to business rules, eliminating wait times with 24x7 availability, and freeing up human resources for higher-value tasks.
Drive insights & opportunities: By utilizing relevant data throughout the conversation flow, PolyAI voice assistants provide valuable insights that can inform operational improvements and uncover business opportunities.
Collaborative innovation: PolyAI collaborates with businesses to deliver innovative and customized voice assistant solutions typically within 6 weeks or less.
