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Voice of the customer by Pivony

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Product Description
Pivony is an Omni-channel Voice of Customer Analytics Platform that utilizes Neural Language Understanding to provide continuous insights from consumer reviews across multiple channels. It helps businesses understand their customers better and improve customer experience.
Key Features
Omni-channel Voice of Customer Analytics
Neural Language Understanding
Dashboard creation for capturing customer retention areas and opportunities
AI-generated topics for trend analysis
Custom topics creation
Tracking custom topics as KPIs
Team collaboration and sharing of insights
Generation of customized reports
Analyzing specific keywords, products, or brands
Access to support and resources
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